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Privacy Policy

Updated October, 2018

W.Va. Electric Supply respects and protects the privacy of our users. This Privacy Policy describes:

  • How we gather information about you
  • How we use and share your information
  • The choices you can make regarding your information
  • How we protect your information

By visiting wvsupply.com, wvlight18.com, wvpowersystems.com, or other W.Va. Electric Supply Sites, you agree to the practices described in this Privacy Policy, which are incorporated and made part of our Terms of Use. We may need to update our Privacy Policy and if we choose to do so, will post the changes on this page. Such changes shall apply to information collected after the date of change.

INFORMATION WE COLLECT

We collect information you provide directly to us. The types of information we may collect include your name, company name, credit card information, street address, telephone number, email address and any other information you choose to provide. In the event that you register for a customer account, we may also collect information about your authorized users, including their names, titles, telephone numbers, fax numbers and email addresses.

When you access or use our Sites, we automatically collect information about you, including:

  • Transaction Information: When you purchase or return products, we collect information about the transaction, such as the product name, purchase price and quantity ordered.
  • Log Information: We log information about your use of the Sites, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Sites.
  • Device Information: We collect information about the computer or mobile device you use to access our Sites, including the hardware model, operating system and version, unique device identifiers and mobile network information.
  • Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small text files that a website or its service provider transfers to your devices, such as mobile devices or computers through your web browser (if you allow) that enables the Sites or service providers’ systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction.

INFORMATION WE COLLECT FROM OTHER SOURCES

We may also obtain information from other sources and combine that with information we collect through our Sites. For example, if you create or log into an account by using social network credentials, such as LinkedIn or Facebook, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

You can correct or update your personally identifiable information by re-registering, updating your profile, or by contacting us by email ([email protected]) or by telephone (800) 624-3433.

DO NOT TRACK SIGNALS

Because there is not yet a common understanding of how to interpret Web browser-based 'Do Not Track' signals, we do not currently respond to undefined 'DNT' signals."

LUCKY ORANGE WEB ANALYTICS SERVICE

This site uses the Lucky Orange analytics system to help improve usability and the customer experience. Lucky Orange may record mouse clicks, mouse movements and scrolling activity. Lucky Orange may record keystroke information that you voluntarily enter on this website. Lucky Orange does not track this activity on any site that does not use the Lucky Orange system. You can choose to disable the Lucky Orange Service at http://www.luckyorange.com/disable.php. Note, that doing so will disable other features of the Lucky Orange system that this site employs such as 1-to-1 support chat.

HOW WE USE YOUR INFORMATION

We may use the information we collect from you for things like:

  • Customizing your experience on our Sites and identify your preferences
  • Respond to your customer service requests
  • Conducting market research and analysis
  • Processing transactions and fulfilling orders

HOW WE SHARE YOUR INFORMATION

W.Va. Electric Supply does not rent or sell your personal information to third parties.

We share your information with outside parties in certain limited circumstances. The term "outside parties" does not include our affiliates and Website hosting partners and other parties who assist us in operating the Website, conducting market research and analysis, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. In the event that we sell our company, or otherwise transfer any assets of our company, we may provide your information to the purchaser so that you may continue the relationship or business with us and our products. We may also release your information when we believe release is appropriate to comply with the law, enforce the Website policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

HOW WE USE COOKIES

We collect information through cookies. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart . Cookies are also used to help us understand your preferences based on prio or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may employ third party service companies to process your information to assist us in better understanding the Website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Through your browser, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.

SAFEGUARDING PERSONAL INFORMATION

We use reasonable security measures to protect the confidentiality of personally identifiable information under our control and appropriately limit access to it. However, we cannot ensure or warrant the security of any information you transmit to use and you do so at your own risk.

LINKS TO THIRD PARTY SITES

Our Website may contain third party links to sites operated and maintained by third parties over which we have no control. We have no responsibility or liability for the content and activities of these linked sites. Many of such sites have their own privacy policies and this Privacy Policy applies solely to information collected by the Website.

NON-UNITED STATES RESIDENTS

It is important to note that the Website is operated in the United States. If you are located outside of the United States, please be aware that any visitor information you provide to us will be transferred to the United States.

CALIFORNIA PRIVACY RIGHTS

Under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain from us once a calendar year information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2019 will receive information regarding 2018 sharing activities).

To obtain this information from W.Va. Electric Supply please send an email message to [email protected] with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

CHILDREN'S PRIVACY

We do not knowingly intend to collect personally identifiable information from children under 13 years of age. If a child has provided us with personally identifiable information, a parent or guardian of that child may send an email message to [email protected] with "Request for Child Information Removal" on the subject line and the name and age of the child in the body of the message. We will then make reasonable efforts to delete the child's information from the database that stores information for the Website.

QUESTIONS AND COMMENTS

If you have any questions or comments about our Privacy Policy, please contact us by email at [email protected] with "PRIVACY POLICY" in the subject line or by mailing us at the following address:

W.Va. Electric Supply Co.
P.O. Box 6668
Huntington, WV 25773-6668

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