Our goal is to make your purchasing experience easy, friendly, and clear. This policy explains how purchases, returns, credits, warranties, and related customer information are handled by WV Supply.
If you have any questions about this policy, please ask us before completing your purchase or leaving material for return.
Returns and Return Eligibility
Returns require WV Supply approval. Returned material must be accompanied by the original receipt, invoice number, packing slip, or other purchase reference.
Stock merchandise may be returned within 90 days of purchase if the material is unused, undamaged, complete, and in resalable condition. Returned material may be subject to a restocking charge.
WV Supply may decline any return based on product condition, missing packaging or parts, purchase date, manufacturer requirements, account status, or other relevant circumstances.
Return Acknowledgment and Credit Review
All material left with WV Supply for return, credit, warranty review, or manufacturer authorization must be accompanied by the original receipt, invoice number, packing slip, or other purchase reference.
Customers should request and retain a written return acknowledgment at the time material is left with WV Supply. A return acknowledgment confirms only that WV Supply received the listed material for review. It does not guarantee that credit will be issued.
Credit remains subject to inspection, return eligibility, manufacturer authorization where applicable, account status, and WV Supply approval.
If a customer claims material was returned but WV Supply has no record of receiving it, WV Supply may require the customer to provide a return acknowledgment, credit memo, signed receipt, email confirmation, or other written proof before credit is considered.
Non-Returnable Items
WV Supply does not accept returns of:
- Material purchased more than 90 days ago
- Products with signs of use, installation, damage, or alteration
- Cut wire or other cut-to-length material
- Material assembled, configured, modified, or otherwise changed to customer specification
- Products missing required packaging, parts, labels, manuals, or accessories
- Clearance, discontinued, obsolete, or final-sale items
- Other items that WV Supply determines are not returnable due to product condition, manufacturer restrictions, safety concerns, or resale limitations
Non-Stock, Seasonal, Special-Order, and Manufacturer-Controlled Items
Non-stock, seasonal, special-order, configured, obsolete, manufacturer-controlled, or other non-standard items may be returned only if WV Supply approves the return and, where applicable, the manufacturer authorizes the return.
These returns may be subject to freight charges, manufacturer restocking charges, handling charges, and other costs. WV Supply may require manufacturer approval before issuing credit.
Refund Method and Timing
Approved refunds are generally issued to the original form of payment and, where applicable, to the same customer account.
Cash purchases over $100 and refunds for check purchases may be issued by company check from WV Supply’s corporate office. Refund checks are typically processed within 14 business days after return approval.
Returned Checks
Returned checks are subject to a service charge up to the maximum amount permitted by applicable law.
Claims for Shortages, Damage, Incorrect Material, or Defects
Customers should inspect material promptly after pickup or delivery.
Claims for shortages, shipping damage, incorrect material, or defective product should be reported to WV Supply promptly and before the material is installed, altered, used, or removed from its original condition. WV Supply may require notice within five business days after pickup or delivery.
Failure to promptly report a claim, or use of the material before reporting the issue, may affect WV Supply’s ability to consider the claim or obtain manufacturer or carrier assistance.
Delivery and Shipping
Delivery and shipping dates are estimates. WV Supply is not responsible for delays caused by manufacturer availability, carrier delays, weather, labor issues, emergencies, incomplete information, or other circumstances outside WV Supply’s reasonable control.
Risk of loss, responsibility for freight claims, and delivery obligations may depend on whether material is picked up, delivered by WV Supply, shipped by common carrier, or drop-shipped by a manufacturer. Applicable shipping terms may be stated on the quote, order acknowledgment, invoice, delivery ticket, or other transaction document.
Quotes, Pricing, and Taxes
Quoted prices do not include applicable taxes unless stated otherwise.
Prices are subject to change until the order is accepted and processed by WV Supply. Quotes may also be subject to manufacturer price changes, freight changes, tariff changes, commodity changes, product availability, and stated quote expiration dates.
Product Advice, Takeoffs, Substitutions, and Suitability
WV Supply may provide product recommendations, quantity estimates, takeoffs, substitutions, application guidance, or other advice as a courtesy to customers.
The customer, installer, contractor, engineer, designer, or authority having jurisdiction remains responsible for confirming product suitability, quantities, code compliance, installation requirements, and application requirements.
Unless agreed in writing by WV Supply, all equipment and supplies are installed by and at the expense and responsibility of the customer.
Cancellations
Orders may be cancelled only with WV Supply approval.
Cancellation charges may apply for material already ordered, processed, shipped, staged, cut, assembled, configured, modified, or otherwise committed by WV Supply or its suppliers.
Special-order, non-stock, configured, manufacturer-controlled, and custom material may not be cancellable once ordered.
Manufacturer Warranties
Products are covered by applicable manufacturer warranties, if any. WV Supply will assist with warranty claims where appropriate, but warranty approval, replacement, repair, or credit may be subject to manufacturer terms and approval.
WV Supply does not independently guarantee manufacturer warranty approval or timing.
Charge-Account Purchases and Pickups
For purchases on a charge account, WV Supply may require identification, account authorization, purchase order information, job name, employer affiliation, or other verification before releasing material.
WV Supply may decline to release material on a charge account if authorization cannot be confirmed.
Customers purchasing on account remain subject to WV Supply’s credit terms, invoice terms, credit application, and any applicable written agreement.
Customer Information and Privacy
WV Supply may collect customer information such as name, company name, address, phone number, email address, purchase history, account information, and transaction details.
We use this information to process orders, maintain purchase records, support returns, verify account authorization, communicate about orders, provide product recall or warranty information, comply with legal requirements, and support our business operations.
WV Supply does not sell customer personal information.
We may share information with service providers, manufacturers, suppliers, carriers, payment processors, or other parties when necessary to complete transactions, support warranty or recall processes, comply with law, protect our business, or provide customer service.
Questions and Exceptions
If you have questions about this policy, please let us know.
WV Supply reserves the right to approve, deny, or condition any return, refund, credit, cancellation, warranty request, or other transaction based on the facts and circumstances of the request. Exceptions must be approved by WV Supply.